1. How to place an order?

You can directly select products and complete the checkout process on the website. After successful order placement, the system will generate order information, and the order will usually enter the processing status within 1-3 business days.

  1. How long does it take for my order to be shipped after I place it?

After the order is processed, it will generally be shipped within 1 business day. If order information needs to be confirmed, the shipping time may be extended accordingly.

  1. How long will it take to receive the goods?

Domestic shipping: Estimated delivery time is 3-7 business days. International shipping: Estimated delivery time is 7-18 business days. Actual arrival time may vary due to logistics or other uncontrollable factors.

  1. Do you support international shipping?

Yes, we offer delivery services covering multiple regions, including cross-border shipping. The specific delivery area is subject to the information displayed on the checkout page.

  1. Can I modify or cancel my order after it has been shipped?

Before the order enters the shipping process, you can try contacting us via email to request modification or cancellation. Once an order has been shipped, it cannot be changed.

  1. What should I do if I find a problem after receiving the goods?

Please check the condition of the goods within 3 business days of receiving them. If you find any damage, missing items, or abnormalities, please contact us via email immediately.

  1. How do I apply for a return?

For returns, please contact us via email within the specified return period to explain the situation. After confirmation, we will provide subsequent return instructions.

  1. How long does a refund usually take?

After receiving and inspecting the returned goods, refunds are usually processed within several business days. The actual arrival time may vary depending on the payment method.

  1. What should I do if I haven’t received my package?

If you haven’t received your package 15 business days after your order was shipped, we recommend that you contact us via email as soon as possible. We will assist you in checking the logistics status.

  1. How do I contact customer support?

For any questions regarding orders, shipping, or after-sales service, please contact us via: Email: [email protected]