We are committed to providing our users with a clear and fair return process. If you are not satisfied with the product you received, you can apply for a return under the following conditions:
- Return Period
You may submit a return request within 30 days of receiving the product.
Requests submitted after the return period may not be processed. Please submit your request as soon as possible after confirming the product’s condition.
- Return Conditions
The product must be in its original condition, without obvious signs of use or damage that would affect resale.
The product should include all accessories, packaging, and accompanying items.
For returns not due to quality issues, the return shipping costs will be borne by the user.
- Return Process
Before applying for a return, please contact us via email, explaining the reason for the return and providing relevant order information.
After confirmation, please follow the instructions to return the product to the designated return address.
Returns sent directly without confirmation may not be processed normally.
- Refund Processing
After receiving and inspecting the returned goods, we will complete the refund review within a reasonable processing time.
If the goods meet the return conditions, the refund will be issued via the original payment method.
Actual arrival time may vary depending on the payment channel.
- Non-Returnable Items
The following items may not be eligible for return:
Items that have exceeded the return period.
Items damaged, missing, or showing obvious signs of use due to human error.
Returns not applied for and confirmed according to the procedure.
- Return Address
Please send returned goods to the following address:
1525 N AMERICAN ST UNIT 318
PHILADELPHIA PA 19122
- Contact Us
If you have any questions about the return policy or return process, please contact us through the following methods:
Email: [email protected]